We are responsible for checking all the information contained on your Direct Debit Instruction and satisfying ourselves that we have sufficient identification.If your bank has any reason to doubt the authenticity they may request a copy of the agreement.The development is now scheduled to be completed in less than 12 months’ time, finally bringing to an end a long-running planning saga that began more than a decade ago.
How do I get back any money paid by Direct Debit in error?
If an error is made in the payment of your Direct Debit by Dundee City Council, or your bank or building society you are entitled to a full and immediate refund of the amount paid - If you receive a refund you are not entitled to, you must pay it back when Dundee City Council asks you to. If you need to cancel a Direct Debit, you should contact your bank or building society. Your bank or building society can make the cancellation up to and including the due date, but try not to leave it until the last minute or you run the risk of a payment being made.
If either the amount you owe, the frequency or the payment date changes, we have to notify you in advance (normally 10 working days) of your account being debited.
This gives you time to get in touch with us, if necessary.
If you have a query about your Direct Debit, speak to your bank or building society. Most current accounts at banks and building societies can be used to make Direct Debit payments.